“`html URS Technologies – Queue Management

Eliminate Wait Time Frustration with Smart Queue Management

Transform customer experience with digital queue management that reduces perceived wait times, optimizes service flow, and provides valuable analytics on customer traffic patterns.

System Features

Multi-Channel Intake

Seamlessly accept queries via email, web forms, and Telegram bots for flexible customer access.

SLA Timers & Routing

Automated ticket routing with SLA timers and escalation paths to ensure timely resolutions.

Internal Notes

Team collaboration with internal notes and resolution history for efficient case handling.

Analytics Dashboard

Monitor performance and identify bottlenecks with a comprehensive analytics dashboard.

Custom Categories & Tags

Organize tickets with custom categories and tags for streamlined management.

Ideal For

Banks and SACCOs

Government Offices

Healthcare Facilities

Telecom Service Centers

Immigration and Licensing Departments

Retail Customer Service Desks

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